Data deletion
Fareply is operated by Fayanka Tech Addons (OPC) Private Limited (CIN U74999JK2022OPC013763), registered office 9 Chadoora, PO PS Chadoora Masjid Sharief, Budgam, Jammu and Kashmir 191113, India. Fareply does not offer sign-in with Facebook or Instagram to travellers and does not build profiles of them. We receive messages that travellers send to a travel agency's WhatsApp number, Facebook Page, Instagram account, WeChat Official Account or website chat, and we keep them only so the agency can answer. See our privacy policy for details.
If you wrote to a travel agency
- Ask the travel agency you wrote to. The agency decides about its conversations and can delete them.
- Or write to [email protected] with the agency's name, the channel you used (WhatsApp, Instagram, Messenger, WeChat or website chat) and, for WhatsApp, your phone number or, for Instagram, your username. We pass your request to the agency and confirm by email when your messages are deleted, normally within 30 days.
If you work at an agency that uses Fareply
The account owner can ask us to delete a conversation, a channel's messages or the whole account by writing to [email protected] from the owner's email address. After an account is closed we delete its data within 30 days, except records the law requires us to keep. Backups are overwritten within 6 months.
Disconnecting Fareply from Meta
An agency can stop Fareply from receiving new messages at any time: remove the Fareply app in Facebook Business settings (Integrations, Business integrations) or in the Instagram app (Settings, Website permissions, Apps and websites), or ask us to disconnect the Page, Instagram account or WhatsApp number.