Fareply help center
Step-by-step guides for agencies using Fareply: channels, prices, automatic replies, team and billing.
Getting started
- Complete guide for travel agenciesThe complete guide for travel agencies and tour operators: set up your profile, import and approve prices, add policies, connect channels, work in the inbox and switch on automatic replies.
- First steps with FareplyFrom your rate sheet to the first checked reply: the five steps every new agency follows in Fareply.
- Working in the inboxAssign conversations, write internal notes, use saved replies and tour cards, mark bookings and get new message alerts.
- Invite your team and choose rolesHow owners invite colleagues, what owners and agents can do, and how many people each plan includes.
Channels
- What you need for each channelBefore you connect: which account each channel needs, who has to set it up, what it costs and how long it takes, for WhatsApp, Messenger, Instagram, WeChat, Telegram, LINE, email and website chat.
- Connect your emailForward your sales mailbox to Fareply and answer email enquiries in the same inbox, in the traveller's own email thread.
- Connect Messenger and InstagramHow to connect your Facebook Page and Instagram professional account so direct messages arrive in the Fareply inbox.
- Connect WeChatWhat you need to answer travellers and tour operators on WeChat through Fareply: a verified Service Account, the IP whitelist and the server settings on the WeChat Developer Platform.
- Connect WhatsApp and the 24-hour windowHow to connect your WhatsApp Business number to Fareply, why replies stop after 24 hours, and how to use templates.
- Connect Telegram and LINEStep by step: connect your agency's Telegram bot or LINE Official Account to the Fareply inbox.
- Add the chat to your websiteHow to create the Fareply website chat, put it on your site and let visitors continue on WhatsApp, Instagram or other apps.
Prices and replies
- Automatic repliesHow to let Fareply send price quotes and answers on its own, with hours, daily limits and a pause button.
- Booking references and confirmationsHow to send travellers their booking reference from the conversation, by hand or straight from your booking system.
- Upload a rate sheet and approve pricesHow the AI catalog reader turns your PDF, Excel or Word price list into draft price tables, and how to check and approve them.
- Policies, FAQ and the Reply testerHow Fareply answers questions about cancellation, inclusions and pick-ups from your approved texts, and how to test replies safely.
- Why a reply was handed to a personWhat "Needs a person" means in the inbox, the most common reasons, and what to change so Fareply can answer next time.
Group desk (DMCs)
- Group desk guide for DMCsThe complete guide to the Fareply group desk: partners, group files, imports, rooming lists, payments, change requests and automatic status answers on WeChat, WhatsApp and email.
Account and billing
- Plans, AI replies and invoicesWhat the free trial includes, how AI replies are counted, what happens at the limit, and where to find invoices or cancel.
- Signing in to FareplyHow sign-in links work, why the link did not arrive or stopped working, and how to switch between agencies.