Terms of service
These terms are an agreement between Fayanka Tech Addons (OPC) Private Limited (CIN U74999JK2022OPC013763), registered office 9 Chadoora, PO PS Chadoora Masjid Sharief, Budgam, Jammu and Kashmir 191113, India ("we", "us"), and the business that creates a Fareply account ("you"). Fareply is for businesses only. By creating an account you confirm you can act for that business.
1. The service
Fareply helps travel businesses import catalogs, keep approved prices and policies, and draft replies to travellers across channels such as WhatsApp, Instagram, Messenger, WeChat and website chat. We may improve and change features over time. If we remove a feature you pay for in a way that significantly affects you, we will tell you in advance and you may cancel with a pro-rata refund.
2. Your account
- Keep sign-in emails secure; you are responsible for activity by people you invite.
- Owners approve price tables and policies and manage channels. Give the owner role only to people you trust.
3. Prices, AI drafts and your replies
- Fareply quotes only from price tables and policies that you approve. You are responsible for checking them before approval and for keeping them current.
- AI-drafted replies are suggestions unless you switch on automatic replies. If you do, you choose which reply types are sent automatically and you remain responsible for them, as for every message sent from your account, and for the bookings, prices and services you agree with travellers. Keep your approved prices and policies current, and use the pause switch if something looks wrong.
- Fareply is software. We are not a travel agent or tour operator and are not a party to your contracts with travellers.
- You must tell travellers how you handle their data, including that an AI assistant helps your team, where the law requires it. Our website chat shows such a notice by default.
4. Acceptable use
You must not use Fareply to: send spam or messages to people who have not contacted you or agreed to be contacted; break the WhatsApp Business policies or other platform rules; process data unlawfully; upload content you have no right to use; attack, overload or reverse engineer the service; copy, scrape or resell the service or its content; use the service, its outputs or what you learn from it to build or train a competing product; remove our notices; or run a general-purpose chatbot unrelated to your travel business. We may suspend use that breaks these rules, and will tell you why unless the law prevents it.
5. Your data
- You own your content and your travellers' data. You give us permission to process it only to provide, secure and support the service.
- We act as your processor for traveller data under our Data Processing Addendum, which forms part of these terms and is available from [email protected]. Our privacy policy lists the providers we use.
- We do not use your content or your travellers' messages to train AI models.
- You can export your data at any time. After you close your account, we delete it within 30 days, except records the law requires us to keep.
6. Our service and brand
The Fareply service, its software, designs, documentation and the Fareply name and logo belong to Fayanka Tech Addons (OPC) Private Limited and are protected by copyright and trademark law. These terms give you a right to use the service while your account is active, not ownership of it. If you send us ideas or feedback, we may use them without any obligation to you. Your content stays yours, as section 5 says.
7. Third-party services
Some features depend on other providers, such as Meta for WhatsApp, Instagram and Messenger, Tencent for WeChat, and OpenAI for AI drafting. Their availability and rules are outside our control. When you connect a channel, you also agree to that provider's terms.
8. Fees and billing
- Paid plans are billed in advance through Paddle, our reseller and merchant of record. Paddle handles payment, invoices and sales tax, and its buyer terms apply to the purchase.
- Regional prices depend on the country where your agency is established, shown by your billing address. If your billing details do not match where your agency is established, we may move your plan to the correct regional price from your next billing period, after giving you notice.
- Prices are shown before you buy. We will give at least 30 days' notice of any price increase, which applies from your next billing period.
- You can cancel online at any time. See refunds and cancellation.
9. Availability and support
We work to keep Fareply available and secure but do not promise uninterrupted service. Planned maintenance will be announced where possible. Support: [email protected].
10. Warranties and liability
- Apart from what these terms state, the service is provided "as is", to the extent the law allows.
- Neither party is liable for indirect or consequential losses, or for lost profits, revenue or data, to the extent the law allows.
- Each party's total liability under these terms is limited to the fees you paid us in the 12 months before the claim. These limits do not apply to liability that cannot be limited by law, or to your payment obligations.
11. Ending the agreement
You may close your account at any time. We may end these terms with 30 days' notice, or immediately if you seriously break them. On ending, you keep access to export your data for 30 days.
12. Changes to these terms
We will email account owners at least 30 days before material changes take effect. If you do not agree, you may cancel before the change and receive a pro-rata refund of prepaid fees.
13. Law and disputes
These terms are governed by the laws of India. The courts at Srinagar, Jammu and Kashmir have jurisdiction, without affecting any mandatory rights you have under the laws of your country. Before going to court, both parties will try to settle a dispute in good faith for 30 days.
14. Contact
Fayanka Tech Addons (OPC) Private Limited, 9 Chadoora, PO PS Chadoora Masjid Sharief, Budgam, Jammu and Kashmir 191113, India. Email [email protected].