WhatsApp quotes for DMCs
Travellers and partners write on WhatsApp at every hour and in many languages. Fareply turns each enquiry into a ready reply with the right price from your approved rates, and hands anything unusual to your team.
One inbox for every channel
WhatsApp, Instagram, Messenger, Telegram, LINE, WeChat and your website chat arrive in one place. Assign conversations, leave internal notes, use saved replies and send tour cards. Each reply is drafted in the language the traveller wrote in, and amounts follow their number style.
Verified prices, not AI guesses
A DMC's rates have seasons, room types, group sizes, child prices and supplements. Fareply reads them from your own files, you approve them once, and every quote is calculated from that approved version. The reply shows which table version it came from, so you can always answer "why this price?".
What goes to a person
- Booking requests: confirming availability and reserving stays with your team.
- Discounts, negotiations and complaints.
- Group sizes, dates, children or extras without an approved price.
- Anything the reply desk is unsure about, with the reason shown in the inbox.
After the 24-hour window
WhatsApp allows normal replies for 24 hours after the traveller's last message. After that, Fareply lets your team send a template you approved in WhatsApp Manager, filled in with the traveller's name and reference. Follow-up reminders are timed so most follow-ups go out while a normal message is still allowed.
Questions
Can partners and agents also write to us?
Yes. Any conversation on a connected channel arrives in the inbox. Whether a reply is suggested or sent automatically is your choice per reply type.
Where is our data kept?
On our own servers in Germany. Each agency's data is kept apart inside the database, and your catalogs and messages are never used to train AI models. See the privacy policy.