Plans, AI replies and invoices
Every agency starts with a 14-day free trial with Pro features and 500 AI replies. No card is needed. Owners manage the plan on Billing.
Plans
| Plan | People | Channels | AI replies per month |
|---|---|---|---|
| Starter | 2 | 2 | 1,000 |
| Pro | 5 | All | 4,000 |
| Agency | 15 | All | 10,000 |
Prices, regional prices and yearly billing (two months free) are on the pricing page.
What counts as an AI reply
Each reply Fareply drafts for a traveller: suggestions, automatic replies, Draft with AI and follow-up drafts. Replies your team writes without AI do not count, and neither do tests in the Reply tester, so try as much as you like. The allowance resets on the first day of each month. Owners get an email at 80% and at 100%.
Need more this month? Add 1,000 replies for EUR 10 on Billing. Extra replies are used after the monthly allowance and do not expire while your plan is active.
When the trial ends or replies are used up
Your inbox keeps working: messages arrive and your team can still reply. AI drafts, automatic replies, new channels and new teammates come back when you choose a plan or add replies.
Paying, invoices and cancelling
- Choose a plan to pay by card through Paddle, our merchant of record. Paddle adds VAT or GST where it applies and issues the invoices. Card details never reach Fareply.
- Switch to another plan at any time; the difference is charged or credited.
- Invoices and payment method opens Paddle's page for invoices, card changes and cancelling. After cancelling, the plan stays until the end of the paid period.
- "The last payment did not go through": update the payment method there; Paddle tries again.
Refunds: see refunds and cancellation.