Connect your email
Email is part of the Pro and Agency plans (and the free trial). Setup takes about five minutes: your mailbox keeps working as before, and Fareply receives a copy of each enquiry.
Before you start
- Access to the settings of the mailbox travellers write to (Gmail, Microsoft 365, cPanel or similar).
- Some companies block forwarding to outside addresses. If you use Microsoft 365, your administrator may need to allow it.
- To send replies from your own address: your own domain and access to its DNS settings.
1. Get your forwarding address
- Open Channels, find Email and click Connect an email address.
- Enter the address travellers write to, for example
[email protected], and the name your replies should show. - Fareply shows a private forwarding address. Copy it.
2. Forward your mailbox
- Gmail or Google Workspace: Settings, See all settings, Forwarding and POP/IMAP, Add a forwarding address. Gmail sends a confirmation code to the new address: it appears in your Fareply inbox within a minute, marked as an automatic email. Enter the code in Gmail, then choose Forward a copy of incoming mail and keep Gmail's copy.
- Outlook or Microsoft 365: Settings, Mail, Forwarding, Enable forwarding, and tick Keep a copy of forwarded messages. Some companies block forwarding to outside addresses; your administrator can allow it.
- cPanel: Email, Forwarders, Add Forwarder, and enter the forwarding address.
Once the first email arrives, the Channels page shows forwarding works.
3. How replies are sent
Replies go to the traveller by email, in the same thread (with "Re:" and the original subject). At first they are sent as Your agency via Fareply, with your own address as the reply address, so the traveller's answer comes back to your mailbox and, through the forwarding, to Fareply.
To send from your own address, click Send from my own address and add the three DNS records Fareply shows at your DNS provider (for example Cloudflare, GoDaddy or your host's cPanel). They only allow Fareply to send for your domain; they do not change where your mail is delivered. Then click Check DNS now. This works for your own domain, not for free mailboxes such as Gmail or Outlook.com.
What Fareply reads
- Only the new part of each email: quoted earlier messages and signatures are left out.
- Attachments are listed by name; open them in your mailbox.
- Automatic emails (out of office replies, delivery failures, newsletters, confirmation codes) are shown, but Fareply never suggests or sends a reply to them.
- The AI suggests replies to email exactly as it does on WhatsApp, with prices only from your approved price tables.
Stop it
Remove the forwarding in your mailbox, then click Disconnect on the Channels page. Past conversations stay in your inbox.