Why a reply was handed to a person
Fareply never guesses. When it cannot answer safely from your approved prices and texts, it tells the traveller a colleague will reply, and shows your team why under Needs a person.
Reasons you can fix
| Reason shown | What to do |
|---|---|
| No approved price tables yet / no approved price table | Approve the tour's draft on Catalog and prices. |
| Tour not in the catalog | Add the tour, or ignore if you do not sell it. |
| Room type is not in the approved prices | Add that room type to the table, or answer yourself. |
| No approved price for the date | The date is outside your seasons. Add the season in a new version. |
| Could not read the children's ages / no child price | Add child prices to the table. |
| Extra not in the approved prices | Add it under supplements and extras. |
| No approved policy answers this question | Add the answer on Policies and FAQ and approve it. |
Reasons that always need a person
- The traveller wants to book: confirm availability and reserve. Then click Booked? so your reports show real conversions.
- Discounts, complaints, refunds, special needs, custom itineraries and group sizes you do not price.
- The date is in the past, or the message is unclear.
"The AI draft was blocked"
The price check found an amount the AI wrote itself instead of taking it from your table. Fareply never sends such a draft. Write this reply yourself. If it happens often for one tour, open a support request.
Test your fix
Paste the traveller's question into Reply tester to see whether Fareply can now answer it.